Property Changeovers

Changeovers within the properties connecting to the new heat and hot water system are now underway.

This will see the inefficient electric heaters be replaced with a Heat Interface Unit (HIU), new pipework, radiators, thermostat controller and a vPro2 smart meter.

Tenants have been given information about the changeover works and will be advised in advance of when works in their property will happen.

Between 1st April 2019 and early 2020, all 1,983 properties will be completed.

For any queries or questions relating to these works, please contact our Tenant Liaison team on Freephone: 0808 208 0062 or email