COVID-19: Property changeovers postponed

As you are aware the country is currently in a ‘lockdown’ due to the Coronavirus pandemic.

To ensure the safety of residents and the teams carrying out the property changeovers, and to help reduce the spread of the virus, a formal decision has been made to suspend the changeovers until further notice.

We thank you in advance for your co-operation during these uncertain times.

Should you have any queries regarding this situation please contact our Tenant Liaison Department on telephone: 0808 208 0062 or email:

Any breakdowns relating to installed systems should be reported to the Vital Energi Operation and Maintenance Team via telephone.
In hours: Monday – Friday 08.00 – 18.00 – Tel: 01254 296052
Out of hours and weekend: Tel: 0113 532 3499